Frequently Asked Questions
Are your game keys official and safe?
Yes. GAMESTRIX only sells game keys sourced directly from the publisher. This means no grey market risks, no revoked keys, and full legitimacy.
What is a grey market reseller?
Grey market platforms rely on third-party sellers with unclear sourcing. This can lead to revoked keys, lack of support, and legal uncertainty. GAMESTRIX avoids this model entirely.
How do I receive my game key?
Your key is delivered digitally after purchase, usually instantly. You’ll receive it by email.
Which platforms do you support?
Supported platforms (Steam, Epic, PlayStation, Xbox, etc.) are always clearly listed on the product page.
Are there region restrictions?
Some keys may be region-locked. Any restrictions are clearly stated on the product page, please check before you purchase.
Can I get a refund?
Refunds are possible if the key has not been revealed. If something goes wrong, our support team will help quickly.
What if my key doesn’t work?
Contact support with your order details and error message. We’ll investigate and provide a replacement or refund if applicable.
Why are your prices so competitive?
We work directly with the publishers, allowing us to offer exclusive discounts.